For your shopping convenience, we accept all major credit cards for payment. Credit cards are processed by a third-party (not us), so we do not have access to or store any credit card information.
SHIPPING & DELIVERY
Knitter Mama ships to all US locations only, All orders are sent via Unites States Postal Service, insured with delivery confirmation. Shipping cost is based on price range:
TRACKING YOUR ORDER
All orders are sent via USPS insured with tracking, and when your order is shipped, your tracking number will be sent in a follow up email for easy tracking..
Contact us within 14 days of delivery, when wishing to return any items at firstname.lastname@example.org with a Subject Line: "ITEM RETURN" and name of purchased item or call us at (253) 223-6851. Items must be returned in their original condition within 30 days of purchase. We do not accept exchanges.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. See our Money Back Guarantee below for information about refunds.
The following items cannot be returned:
Custom or Personalized Items
Intimate Items (for health/hygiene reasons)
Items on sale
MONEY BACK GUARANTEE
If you are not 100% satisfied with your purchase, you may contact us at email@example.com or call us at (253) 223-6851 and we will be happy to refund the full purchase price. Refunds will be made through the third party payment processor and returned to the credit/debit card used for your purchase.
MADE TO ORDER ITEMS
Looking for something in particular? Go to our Contact Us page, fill out the form telling us what you have in mind for customization, specify what item from the website you want customized. We make no promises, but we will always listen and try to accommodate you. In most cases the pictured item is what is readily available for shipping within 3-5 business days. Made to order items please allow 10 additional business days to the standard 3-5 business days for shipping. If you have any any questions, or concerns about the shipping of your item, please contact us immediately.