For your shopping convenience, we accept all major credit cards for payment. Credit cards are processed by a third-party (not us), so we do not have access to or store any credit card information.
SHIPPING & DELIVERY
Knitter Mama ships to all US locations only, All orders are sent via Unites States Postal Service, insured with delivery confirmation. Shipping cost is based on price range:
TRACKING YOUR ORDER
All orders are sent via USPS insured with tracking, and when your order is shipped, your tracking number will be sent in a follow up email for easy tracking.
Contact us within 10 days after receipt, when wishing to return any items at firstname.lastname@example.org with a Subject Line: "ITEM RETURN" and name of purchased item or call us at (253) 223-6851. Items must be returned in their original condition within 14 days of purchase. We will be happy to replace the item and re-ship free of charge. We do not accept items that have been washed, worn, or damaged by the purchaser for return, exchange, or refund.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items cannot be returned:
Custom or Personalized Items
Intimate Items (for health/hygiene reasons)
Items on sale
DEFECTS OR DAMAGES
If there is anything wrong with your order once it is received, we must be contacted within 5 days of receipt in order to initiate a claim. Please contact Knitter Mama at email@example.com or (253) 223-6851. Please inspect your items once they have arrived. We do not offer exchanges, refunds, credit, or otherwise on purchases after 5 days, or items that have been washed or worn.
MADE TO ORDER ITEMS
Looking for something in particular? Go to our Contact Us page, fill out the form telling us what you have in mind for customization, specify what item from the website you want customized. We make no promises, but we will always listen and try to accommodate you. In most cases the pictured item is what is readily available for shipping within 3-5 business days. Made to order items please allow 10 additional business days for shipping. If you have any any questions, or concerns about the shipping of your item, please contact us immediately.
Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, and communications); comments, feedback, product reviews, recommendations, and personal profile.
How do we collect your information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect this information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store your information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways (third party payment processing such as Paypal or Square) offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or postal mail.